LockDown Browser + Zoom / Teams / Discord Conflict on Mac
The symptom
"Close these applications" dialog from LDB naming Zoom / Teams / Discord. LDB refuses to proceed until each is fully quit. Camera not detected by Monitor (Zoom is holding it). Audio failures during system check (Teams/Zoom is using the mic).
Why it conflicts with LDB
Each of these apps installs a launch-agent that runs in the background even when no meeting is active. When in a meeting/call/screen-share, they hold camera + microphone + sometimes screen capture. LDB's blacklist explicitly names them; in-meeting state is the strongest trigger.
The fix - pre-exam procedure
- Zoom: Status menu icon → Quit Zoom (not just close the meeting window). Verify in Activity Monitor that
zoom.usandzoom.us-helperare gone. - Microsoft Teams: Status menu icon → Quit. Verify
Microsoft TeamsandMicrosoft Teams Helperprocesses are gone. - Discord: Discord menu → Quit Discord. Verify
Discord Helperprocesses are gone. - Slack with active call: Quit Slack entirely (not just leave the huddle). Slack's Huddles uses the same camera/mic acquisition path.
- WebEx, GoTo Meeting, BlueJeans, Google Meet desktop apps: Same pattern - quit entirely.
Alternative configurations
If you need Zoom available immediately after the exam (e.g. office hours starting right after):
- Quit Zoom desktop, but keep the Zoom join URL bookmarked. Re-join post-exam takes 10 seconds.
- Use Zoom in Safari (zoom.us/wc) instead of the desktop app - Safari's Zoom doesn't install a launch-agent.
What NOT to do
- Don't try to bypass the conflict mid-exam - LDB's blacklist scan happens before exam launch and re-runs at intervals.
- Don't restart the conflicting app DURING the exam - LDB will detect the new process and may flag.
- Don't leave the conflicting app paused/disabled long-term outside exam windows; that's overkill for non-LDB use.
Frequently asked questions
I'm in a Zoom call but with camera off - does that count?
Yes - Zoom is on the blacklist regardless of camera state. The blacklist match is the running app, not the call mode.
Does Zoom's background launch-agent count as "running"?
It depends on Respondus's blacklist version. The default blacklist matches against active in-meeting state. Background-only Zoom helper usually does not block; in-meeting always does.
Can I leave Slack open if I'm not in a huddle?
Generally yes - Slack alone (no huddle) doesn't hold camera/mic. But Slack's notifications during the exam can break concentration. Consider quitting anyway.